General Conditions

  1. CANCELLATIONS: 100% penalty for cancellation within the 48 hours before service date. Before this term full refund will be granted by credit card system or bank transfer.
    For Easy Tours, Multi-packages Tours and 3 Days Tours, cancellation with no penalty within 72 hrs from the date of the tour.
  2. NO SHOW: 100% penalty.
  3. REFUND: no refund will be granted for the following circumstances:
    • No show of clients at the tour’s departing time.
    • In case clients get lost during the tour.
    • In case clients decide to leave the tour/service before its end.

    In any case maximum refund available will be the cost of tour/service itself.

  4. COMPLAINT: All complaints must be forwarded to Albatravel Office within 7 days from tour’s date. Albatravel will not accept any complaint after that term.
    According to DL09112012 n. 192 on the base of UE/72011 will be applied late payment interest of 7%, as European Central Bank interest rate (art 5 comma 1 DLGS 231/2002).

Specific Conditions for Regular Sightseeing

  1. CLOSING DATE: 25th December, 1st January; Florence Tours 1st May; Market Tour 6th April.
    Accademia Tour, Uffizi Tour , My Florence tour and Walking tour + Uffizi Tour are not available the first Sunday of every month, Siena Walking tour with ice cream cooking class is not available from June 29th to July 2nd and from August 13th to August 16th
  2. REDUCTIONS: Infant 0-6 years old, free. Child from 7 to12 years 50% reduction.
    • Uffizi Tour, Accademia Tour, Palatina Gallery Tour 0/6 free. No other reduction.
    • The Leaning Tower and Pisa” tour, children from 0 to 7,99 years are not allowed; from 8 to 12 years 50% reduction.
    • Florence Wine Tour at Sunset“: from 0 to 5 years old is free ; from 6 to 17 years old is € 25.00
    • Easy Venice“, “Easy Rome“, “Easy Expo 2015“: free from 0 to 3 years old with no seats reserved.
    • Cooking classes: 0-3 free. No other reduction.
    • Bike tour: extra of 5 € for child seats valid until 25kg (881.85 oz/ 56 lb). Children are not allowed from 25kg (881.85 oz/ 56 lb) to 14 years old.
    • Vasarian Corridor” from 8 to 18 years old € 88.00 and “Siena walking tour” from 0 to 2 years old free of charge
  3. LANGUAGES: Tours are guaranteed with a minimum of 2 persons for each language. Tours are organized in different languages, so on each bus there could be clients belonging to different nationalities. For guided services are guaranteed 2 languages simultaneously maximum.
  4. ITINERARY MODIFICATIONS: In case of acts of force majeure (strikes, road conditions, weather…) Albatravel may modify the itinerary with alternative solutions maintaining duration and quality of the service. In case tour will include entrances to Museums/Churches, Albatravel will not be responsible for delays due those Institutions.
  5. BIKE TOUR: in case of light rain the tour will be not cancelled and we will provide raincoats; in case of strong rain the tour is replaced by a guided walking tour of Florence with entrance to the Complex of Santa Maria del Fiore that includes Brunelleschi’s Dome, Giotto’s Bell Tower, the Baptistery of San Giovanni, the Crypt of Santa Reparata inside Florence Cathedral, and the Historical Museum.
  6. SMART PISA TOUR / LEANING TOWER & PISA / PISA AND LUCCA TOUR: The entrance to Pisa Cathedral is subject to availability. In case of no availability the entrance to the Cathedral will be replaced by the visit of Piazza dei Cavalieri.
  7. 5 TERRE: At the moment the entrance to the Path of Love is not guaranteed since the path is closed to the public cause it has been confiscated by local authority. In case there will be no entrance to the path, the itinerary will include a longer trip by boat to compensate the path of love cost. Please note that in case of bad weather the boat service will be suspended and the itinerary could be modify.
  8. VOUCHERS: Clients should arrive at Albatravel meeting point 15 minutes before tour departing time with tour’s voucher.

Specific Conditions for Private Excursions, Private Transfer

  1. RATES DON’T INCLUDE: driver’s meals and hotel refund, city taxes, frontier, tunnels, boat, transportations tolls, parking, porterage.
  2. RATES INCLUDES: vat and tax rolls.
  3. MAXIMUM WAITING TIME FOR PRIVATE TRANSFER: 1 hour waiting time for arrival transfers from train station or airport. 15min waiting time for departure transfers to train station or airport.
  4. BOARD: Driver will wait for clients in airport arrival hall or in front of train track or hotel reception with name board.

Specific Conditions for Shared Transfers (Pisa or Florence Airport)

  1. RATES DON’T INCLUDE: driver’s meals and hotel refund, city taxes, frontier, tunnels, boat, transportations tolls, parking, porterage.
  2. RATES INCLUDES: vat and tax rolls.
  3. MAXIMUM WAITING TIME FOR SHARED TRANSFER: 15min waiting time for arrival/departure shared transfer from/to airport.
  4. BOARD: Driver will wait for clients in airport arrival hall or in front of train track or hotel reception with name board.

For every booking you are requested to transmit all clients’details: dates of arrival/departure, times with full flight details and the name of the client’s hotel.
The driver will wait your customer with a sign stating the client’s name and “Albatravel Shared transfer”.
The driver will wait no more than 30 minutes in Pisa and 15 minutes in Florence if the flight has been delayed or if the client does not arrive at the meeting and the flight is landed.
The booking CAN’T be rebooked without penalty in case of no show for flight delay or other inconvenience UNLESS PASSENGERS ADVISE ALBATRAVEL EMERGENCY NUMBER AT LEAST 2 HOURS BEFORE ARRIVAL .
The journey time from central hotels in Florence to Pisa Airport usually takes from 1 hour to 2 hours.
The journey time from central hotels in Florence to Florence Airport usually takes from 20 minutes to 40 minutes.
The driver will be at the meeting for the return journey with a 10-minute tolerance maximum. Therefore the client is kindly requested to be at the hotel reception 5 minutes before the scheduled meeting.
This type of transfer is operated by an 8-seater minibus .
This is not a private service ; the shared transfer might stop for 1 or more pick up/ drop off during the journey time to pick up / drop off other clients booked at the same time
The rate for this service is valid only from / to hotels located in the historical center of Florence (the area inside the 4 main doors of Florence and Piazzale Michelangelo area)
Prices include 1 piece of luggage per person. Extra baggage € 3.00/piece